KIOREN respects the privacy of its users and is committed to protecting personal information. KIOREN is a healthcare information, education, and patient access platform designed to help individuals access trusted healthcare information, discover healthcare providers, explore treatment options, and participate in healthcare educational activities.
By using KIOREN, users agree to the collection and use of information as described in this Privacy Policy.
1. Information We Collect
Personal Information
KIOREN may collect:
- Full Name
- Email Address
- Phone Number
- WhatsApp Number
- Country and City
- Healthcare Interests
- Event Registration Information
- Communication Preferences
- Information voluntarily submitted through forms
Technical Information
KIOREN may also collect:
- IP Address
- Browser and Device Information
- Operating System
- Referral Source and UTM Parameters
- Website Activity, Page Views, and Click Activity
- Cookies and Analytics Data
2. How We Use Information
KIOREN may use collected information to:
- Respond to inquiries
- Provide treatment guidance
- Facilitate communication with healthcare providers
- Register users for events
- Improve website functionality and user experience
- Conduct analytics and support platform operations
- Send educational content and event updates
- Improve healthcare information services
3. Healthcare Information
KIOREN may receive information voluntarily provided by users regarding medical conditions, treatment interests, healthcare preferences, medical reports, or healthcare-related inquiries.
Such information is treated with appropriate confidentiality and is used only for purposes related to healthcare information services, treatment guidance requests, educational activities, healthcare provider coordination, or services specifically requested by the user.
KIOREN does not provide medical diagnosis, treatment, or medical advice.
4. Sharing of Information
KIOREN does not sell personal information.
Information may be shared only when necessary with:
- Hospitals and Doctors
- Healthcare Providers
- Educational Event Partners
- Technology and Platform Infrastructure Providers
Sharing occurs only when required to deliver requested services or platform functionality.
5. International Data Transfers
KIOREN collaborates with healthcare organizations, hospitals, specialists, and healthcare partners in multiple countries.
Information may be transferred, processed, or accessed outside the user's country of residence when necessary to facilitate healthcare information services, treatment guidance requests, educational activities, or healthcare provider coordination requested by the user.
6. Cookies & Tracking Technologies
KIOREN uses the following technologies to improve the platform experience and measure performance:
- Google Analytics (GA4)
- Google Ads Tracking
- Meta Pixel (Facebook/Instagram)
- LinkedIn Insight Tag
- TikTok Pixel
- Cookies and similar tracking technologies
These technologies are used for analytics, conversion tracking, advertising measurement, website performance, user experience improvement, and campaign attribution.
7. User Rights
Users may request at any time:
- Access to personal information
- Correction of personal information
- Deletion of personal information
- Withdrawal of consent
- Communication preference changes
Requests may be submitted to: care@kioren.com
8. Data Security
KIOREN implements reasonable administrative, technical, and organizational safeguards to protect user information from unauthorized access, disclosure, alteration, misuse, or destruction.
9. Data Retention
KIOREN retains personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and maintain platform operations.
10. Children's Privacy
KIOREN services are not intended for children under the age of 18 without the involvement of a parent or legal guardian.
11. Third-Party Services
KIOREN may use third-party services including:
- Analytics Providers
- Advertising Platforms
- Cloud Infrastructure Providers
- Communication Services
- Healthcare Technology Providers
Such providers may process information according to their own privacy policies.
12. Changes to this Privacy Policy
KIOREN may update this Privacy Policy periodically. The latest version will always be available at: https://kioren.com/privacy
